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Contact Us

At Yarraville Pokies Casino, we're committed to providing you with the best possible experience. If you have any questions or concerns about our services, promotions, or account management, please don't hesitate to get in touch.

Support Availability and Hours of Operation

Our customer support team is available 24/7 via live chat to assist you with your queries. You can access the live chat feature by clicking on the icon at the bottom right corner of our website or mobile app.

If you prefer to communicate through email, please use our contact form, and we'll respond as soon as possible during our operating hours. Our response times may vary depending on the complexity of your query.

Live Chat Support

Our live chat feature is available 24/7 for all players. You can access it at any time by clicking on the icon at the bottom right corner of our website or mobile app. Our support team will respond promptly to your queries, and you can expect a response within minutes.

Email Support

If you prefer to communicate through email, please use our contact form located in the help centre section of our website. We'll review your query and respond as soon as possible during our operating hours. Please note that our response times may vary depending on the complexity of your query.

Help Centre Access

Our comprehensive Help Centre is available for all players to access their account information, game rules, and responsible gaming resources. You can find it by clicking on the help centre link at the top right corner of our website or mobile app.

Verification Support

If you need assistance with verifying your account or have any questions about the verification process, please contact us via live chat or email. Our support team will guide you through the process and ensure that your account is verified securely.

Responsible Gaming Assistance